Investigates, reconciles or disposes of complaints, claims, inquiries or violations of laws or regulations. Conducts inspections or surveillances of businesses and individuals. Examines accounts, credits and related records; may supervise or train subordinate staff.
Investigators in this class conduct complex or sensitive investigations and often supervise other investigators.
Investigates regulated activities to ensure compliance with federal, state or municipal laws. Locates and interviews plaintiffs, witnesses or representatives of business or government to gather facts relating to alleged violations. Collects information to be used as evidence in investigations. Operates audio/video equipment in surveillance. Conducts searches and seizures. Observes conditions to determine if there has been a law violation relating to such activities as revenue collection, employment practices or benefit claims. Examines business, personal or public records and documents to establish facts and authenticity of data. Investigates suspected misuses of licenses or permits. Prepares correspondence and reports of investigations for use by administrative or legal authorities. Testifies in court or at administrative proceedings concerning findings of investigations. Serves legal papers. Investigates and responds to oral and written complaints, claims or inquiries. Negotiates settlements with claimants or claimants' representatives. Conducts informal hearings or conciliation meetings to resolve complaints or disputes. Supervises investigations. Schedules and distributes work. Evaluates work of staff to ensure proper performance and completion. Selects and trains new staff members. Conducts ongoing research to identify new information or sources of information that may aid the investigative process.
Knowledge of the laws, rules and regulations applicable to the job. Knowledge of investigative techniques, principles and practices. Knowledge of forensic techniques and procedures for crime scene examination. Ability to evaluate evidence and conduct investigations. Ability to analyze facts and reach sound conclusions. Ability to present clear, concise and comprehensive written and oral reports. Ability to establish and maintain effective working relationships with officials, claimants, attorneys, doctors, witnesses and the general public. Ability to supervise and train subordinates. Ability to respond professionally during stressful situations. Ability to plan, organize and direct investigative programs. Ability to physically perform required job duties.
Some positions require certification by the Department of Public Safety in accordance with Section 23-6-430 of the Code of Laws of South Carolina 1976.
A high school diploma and experience conducting investigations or performing other law enforcement duties. A bachelor's degree may substitute for the required work experience.