Investigates complaints, claims, inquiries or violations of laws or regulations; examines accounts, credits and related records; may supervise or train subordinate investigators.
Investigators in this class independently perform routine to moderately complex investigations.
Investigates regulated activities to ensure compliance with federal, state or municipal laws. Locates and interviews plaintiffs, witnesses or representatives of business or government to gather facts relating to alleged violations. Observes conditions to determine if there has been a law violation relating to such activities as revenue collection, employment practices or fraudulent benefit claims. Examines business, personal or public records and documents to establish facts and authenticity of data. Investigates suspected misuses of licenses or permits. Prepares correspondence and reports of investigations for use by administrative or legal authorities. Testifies in court or at administrative proceedings concerning findings of investigations. Serves legal papers. Conducts informal hearings or conciliation meetings to resolve complaints.
Knowledge of the laws, rules and regulations applicable to the job. Knowledge of investigative techniques, principles and practices. Ability to evaluate evidence and conduct investigations. Ability to analyze facts and reach sound conclusions. Ability to present clear, concise and comprehensive written and oral reports. Ability to establish and maintain effective working relationships with officials, claimants, attorneys, doctors, witnesses and the general public. Ability to supervise and train subordinates. Ability to perform tests and inspections of utility systems. Ability to respond professionally during stressful situations.
Some positions require the incumbent to complete certification training mandated by the Law Enforcement training Act for Special Purpose Officer Class 2 (SPO-2) within the probationary period of employment.
A high school diploma and experience or training that would provide the applicant with a knowledge of the laws, rules and regulations applicable to the occupational area.