Delivers a broad range of first-level services to assist individuals in resolving barriers to employment and increasing skills in order to obtain and maintain employment. Educates individuals regarding agency programs, policies, and services and aids with needed services.
Provides support by answering phones, greeting individuals, providing relevant information, and referring clients to services. Provides individual and group assistance with job searches, résumé preparation, and assists with recruitment events. Conducts needs assessments and provides focused services to individuals in one-on-one or group settings. Aids in scheduling workshops, employer interviews, partner meetings, and appointments. Assists customers or clients by providing general unemployment insurance information. Proctors assessments. Provides supportive training and feedback to modify/improve worker traits which will lead to a successful employment outcome for customers or clients. Develops classes, provides class instruction, and assesses clients’ ability to apply the skills and techniques learned in class.
Knowledge of fact-gathering methods and interviewing techniques. Knowledge of community resources. Knowledge of modern casework and counseling techniques. Knowledge of public assistance programs and philosophy of training methods. Knowledge of employment practices, technical abilities and physical demands of common occupations. Ability to establish and maintain effective working relationships with individuals, families and representatives of other professional disciplines. Ability to communicate effectively.
A bachelor’s degree in a related field. A high school diploma and experience in career counseling or related case management may substitute for the required bachelor’s degree.