Using prescribed criteria, determines the eligibility of persons seeking supplemental resources and financial assistance from government programs and agency resources.
Under general supervision, uses independence and discretion in performing functions related to eligibility for federal cash and food assistance programs.
Interprets and explains information such as eligibility requirements, application details, payment methods and applicants’ legal rights. Interviews benefits recipients at specified intervals to certify their eligibility for continuing benefits. Keeps records of assigned cases and prepares required reports. Compiles, records and evaluates personal and financial data to verify completeness and accuracy to determine eligibility status. Answers applicants’ questions about benefits and claim procedures. Interviews and investigates applicants for public assistance to gather information pertinent to their applications. Initiates procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance. Checks with employers or other references to verify answers and obtain further information. Computes and authorizes amounts of assistance for programs, such as grants, monetary payments, and supplemental nutrition assistance. Schedules benefits claimants for adjudication interviews to address questions of eligibility.
Knowledge of processes for providing customer and personal services. Knowledge of administrative and clerical procedures and systems such as word processing and managing files and records. Knowledge of electronic equipment and computer hardware and software, including applications and programming. Knowledge of laws, procedures, government regulations, and agency rules as they pertain to determining eligibility for government programs. Possesses basic mathematical skills. Ability to use logic and reasoning to identify alternative solutions, conclusions or approaches to problems. Ability to communicate information and ideas effectively, both orally and in writing. Ability to read and understand written information.
Certification of fluency in a second language preferred.
A high school diploma and relevant program experience. A bachelor’s degree may be substituted for the required program experience.