Under limited supervision, provides advanced case management coordination services to assigned caseload of clients. Provides intense supervision of clients as required. Duties and responsibilities are governed by broad program instructions, objectives and policies.
Employees in this class work independently with significant discretion. Employees assess, interview, plan, monitor, advocate, and provide intervention for their assigned caseload of clients. Employees in this class may supervise other Case Workers. This class is distinguished from the Case Worker I and Case Worker II by the level of experience and supervisory duties.
Provides advanced case management activities and maintains specialized caseloads. Interviews clients, their families and any service provider serving the clients to gather information as needed. Develops a comprehensive plan of the clients’ service and treatment needs. Provides a comprehensive assessment of clients to implement appropriate intervention. Intercedes and advocates on behalf of the client and their families to ensure appropriate, timely and consistent services. Develops and brokers community services where gaps exist. Maintains case files. Promotes restorative practices. Prepares reports and conducts meetings. Participates in decisions about whether cases should go before court, assists with hearings and provides testimony in court. Provides follow-up assessment. Evaluates home conditions. Develops rehabilitative programs for assigned clients. Supervises other Case Workers. Ensures uniform interpretation, application and implementation of policies, rules and regulations by staff. Serves as mentor to staff as assigned. Coaches staff in resolving difficult or complex situations. Determines and prioritizes training needs for the staff within their area of responsibility. Reviews and monitors case material, related data, and reporting to ensure agency standards and priorities are met. Establishes unit goals and objectives based upon agency priorities. Attends meetings and coordinates with various public and private organizations by developing collaborative efforts to more effectively serve the community and families. Performs emergency services as directed. Provides case consultation, supervision and support to case management staff. Coordinates caseloads or supervises the case management activities performed by staff within a program area.
Knowledge of federal and state laws and regulations, policies and procedures pertaining to programs. Ability to organize and maintain a case load. Knowledge of program objectives. Skill in critical thinking to productively work with a variety of people, manage conflict, assess risk/safety and advocate for clients’ needs. Knowledge related to the well-being and social welfare of vulnerable populations or individuals with disabilities. Ability to effectively plan, coordinate and manage complex approaches to social welfare interventions. Knowledge of fact gathering methods and interviewing techniques. Ability to conduct interviews, investigations and surveys. Ability to make sound decisions and exercise judgment and discretion in applying and interpreting policies and procedures. Ability to establish and maintain effective working relationships with children, vulnerable adults, people with disabilities, families, or representatives of other professional disciplines. Ability to communicate effectively, both orally and in writing. Ability to synthesize information gathered from disparate sources and make and communicate decisions based upon the data. Ability to use and manipulate available agency technology in support of the job function. Knowledge of available community resources. Ability to develop and assess resources within the community to assist clients and family members. Knowledge and skill in conducting needs assessment. Knowledge of modern case management and counseling techniques.
Positions may require the successful completion of agency-provided training or credentials. Employee is subject to on call during non-business hours. Some positions require the incumbent to travel to multiple locations within a workday. Significant travel within the state may be required.
A bachelor’s degree and related experience.