Plans, directs, and manages one or more comprehensive student services programs.
This class is used for positions responsible for managing a major comprehensive student services program who accomplish program objectives through subordinate managers. Positions in this class typically are used as a director in admissions, financial aid, student health services, or a combination of more than one student services program have a significant impact on the agency. Some medium sized agencies may have positions in this class which direct three or more programmatic areas who accomplish objectives through subordinate managers.
Directs and assesses managerial staff in the implementation of assigned areas of responsibility. Establishes policies and procedures in conjunction with institutional management and recommends changes; interprets and alters institutional policy within broad guidelines and ensures that such policy is implemented. Plans, develops, implements, monitors, and evaluates the assigned student services program(s). Establishes an effective communications program with institutional personnel in all matters relating to the assigned student services program(s). Develops and implements long-range plans and objectives for the assigned student services program(s). Counsels groups concerning institutional policy, procedures, and regulations. Develops budgets and is accountable for all budgetary matters for the assigned student services program(s). Validates and controls all request for reports concerning student information.
Knowledge of the principles and theories of student development and educational administration. Knowledge of the policies and procedures affecting the assigned program area(s). Knowledge of the techniques of individual or group counseling. Knowledge of public relations, facility management, fiscal management, personnel administration, and food service support. Ability to establish and maintain effective working relationships with students, parents, faculty, staff, and the general public. Ability to interpret laws, rules, and regulations governing the operation of a state agency. Ability to identify, develop, and implement programs and activities that will benefit the agency. Ability to provide supportive counseling for a wide range of student problems and concerns. Ability to supervise, train, and evaluate managerial personnel. Ability to communicate effectively.
A master's degree and experience in student services programs.