Manages an all-hours central switchboard exchange or communications control center; or coordinates communications services for an assigned state agency or geographic area.
Incumbents typically have supervisory responsibilities.
Supervises and provides assistance to Centrex attendants, telephone operators, telephone coordinators or radio dispatch personnel. Plans and schedules workload and directs the operation of a central switchboard or communications control center. Trains new personnel. Consults with state agencies not serviced by a local telecommunications office on voice communications requirements. Maintains functional and financial records for statewide bulk billing. Suggests changes to voice and data communications systems. Receives and transmits official information by shortwave radio or teletype.
Knowledge of the layout and operation of voice and data communications systems. Knowledge of the practices and procedures used to operate a central switchboard. Knowledge of appropriate FCC and other rules, regulations and policies. Skill in the operation of electronic voice and data communications equipment. Ability to supervise and train subordinates. Ability to communicate effectively. Ability to establish and maintain good working relationships with others.
A high school diploma and entry-level work experience with voice communications systems or central switchboard operations. An associate degree in a technical communications discipline may be substituted for the required experience.