Provides support and maintenance for complex network systems.
This class is intended for use at the experienced level. May serve as team lead on projects. Some positions in this class may have supervisory responsibilities.
Designs, installs, and implements all layers of network infrastructures to include LAN, wireless access, cabling, switches, routers, etc. for data networks. May design configurations for various computer systems. Plans and manages medium- to large-scale network projects. Troubleshoots and resolves complex network and/or infrastructure issues. Provides preventative action recommendations and assists in finding solutions to recurring network problems. Serves as a technical resource for all data network systems support areas. Provides technical advice to senior-level management concerning data network systems. May document information for data network systems, changes, and procedures. Designs configurations and installs hardware. Performs planning, design, and evaluations relative to data networking and operations layouts. Maintains records of equipment and replacement plan. Serves as user contact for problems with automation system, follows through with solutions to problems, and trains users and staff. Conducts interviews to determine user needs. Meets with vendors to discuss and evaluate hardware and software. Trains users in the proper utilization of hardware and software and writes training manuals. Designs hardware configurations, completes technical drawings, and programs controllers. Provides high-level data network systems monitoring, problem analysis, tracking, and resolution. Documents data network systems outages, changes, and procedures.
Moderately complex to complex knowledge of data network services. Moderately complex to complex knowledge of methods of data network design. Moderately complex to complex knowledge of information processing and fiber optics. Moderately complex to complex knowledge of computer system analysis, design, testing, debugging, and maintenance techniques. Ability to train, direct, and coordinate work of a small team of subordinate personnel. Ability to present technical and non-technical reports in a clear and concise manner. Ability to establish effective working relationships with vendors, management staff, and users.
A bachelor's degree in information technology systems, computer science, or a related field and experience in information technology systems or a related area. Relevant experience may be substituted for the bachelor's degree on a year-for-year basis.