Provides support and maintenance of basic network systems.
This class is intended for use at entry level.
Assists with the installation and implementation of computer systems and/or telecommunications networks (LAN, wireless access, cables, wiring, switches, etc.). Performs periodic maintenance and monitoring of network systems. Performs pre-configured port activations on network switches. Transports and mounts electronic equipment into communications racks. Collects data and documents network infrastructures. Troubleshoots and resolves basic network issues. Assists users with problems. Applies simple state-of-the-art technology to meet and improve network control center. Assists with installing hardware and equipment. Assists with providing data network systems monitoring, problem analysis, tracking, and resolution. Assists in documenting network systems outages, changes, and procedures. Provides customer service for all data network systems support areas. Assists with designing hardware configurations and installs hardware. Assists with planning, design, and evaluations relative to data networking and operations layouts. Assists with coordinating operation of systems. Maintains all system documentation, monitors all system maintenance, and maintains records of equipment and replacement plan. Assists with conducting interviews to determine user needs. Assists with evaluating technologies and makes recommendations for adoption.
Basic knowledge of data network services and data communications. Basic knowledge of methods of data network design and equipment configuration requirements. Basic knowledge of office automation systems, information processing operations, fiber optics, microcomputer hardware/software as they relate to the latest trends in voice and data networks connectivity. Basic knowledge of computer system analysis, design, testing, debugging, and maintenance techniques. Ability to assist with presenting technical and non-technical reports in a clear and concise manner.
A high school diploma and experience in information technology, electronics technology systems, or other related areas. An associate degree or bachelor's degree in a related field may be substituted for the required experience.