Manages information technology-related activities in one or more of the following information technology areas: system administration, network support, operating systems support, systems design and/or implementation, telecommunications systems, or end user services.
This class is intended for use as the first level of management responsible for directing analysts, programmers, and information technology professionals.
Directs the planning and development of complex technical design, implementation, maintenance, system administration, and support of hardware, software, network, and/or instructional technology. Identifies, evaluates, supports, and solves complex issues related to area of expertise. Participates in and may manage the planning and administration of departmental and project budgets. Prepares long- and short-range plans for applications selection, systems development, systems maintenance, production activities and for necessary support resources. Conducts comprehensive studies and analyses of current systems, functions, and operations. May recommend implementation of information security polices for the enterprise.
Knowledge of the principles and techniques of planning programs and work activities in an information technology environment. Ability to plan and supervise the implementation of short- and long-range information technology-based activities and objectives. Ability to plan, organize, direct, and review the work of technical personnel. Ability to establish and maintain working relationships with users, technical staff, management, vendors, and others. Knowledge of the needs and priorities of the agency.
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.