Supervises Information Technology staff supporting multiple environments and/or operating systems and/or provides networking support.
This class is intended to serve in a supervisory capacity over a medium to large Information Technology environment.
Supervises the day-to-day operations of a moderately complex Information Technology (IT) environment. Develops and maintains computer systems, operating schedules, and analyses to determine efficiency in the environment. Authorizes and directs changes to operational processes and procedures. Oversees and monitors daily work and performance of IT staff. Responsible for IT operational documentation and reporting. May assist with or oversee the development and maintenance of change-management processes and procedures. Consults with senior management to ensure strategic goals are met.
Knowledge of information technology equipment and procedures. Ability to maintain and create production jobs/schedules as needed to ensure stability of production environment and integrity of user services. Ability to establish and maintain effective working relationships with IT Staff and end customers. Ability to plan, organize and review the work of administrative and technical staff. Ability to develop and implement administrative policies and procedures and evaluate their effectiveness. Ability to communicate effectively.
An associate's degree with experience in information technology or data processing. Relevant experience may substitute for the required degree on a year-for-year basis.