Participates in analysis, assists with design, and conducts testing of computer systems.
This class is an entry level role responsible for systems analysis and the performance of design functions to meet business user needs.
Working in conjunction with functional business areas and information technology assists with analyzing business user needs to assess technical feasibility and solutions. Assists with translating business needs into functional business requirements/specifications and managing changes. Assists in gathering of information for business requirements/specifications to document designs, specifications, and options for technical solutions. Develops business requirement/specification documentation(designs, , processes, workflows) and communications for projects within a basic level of complexity Carries out procedures to ensure that all systems, products, and services meet agency standards and end-user requirements. Creates basic test scenarios and completes testing of software and/or hardware to ensure proper operation and freedom from defects. Recommends improvements to existing services. Prepares flowcharts, block diagrams, and other documentation to illustrate programs, processes, and procedures. Assists in preparing user documentation, including user manuals. Assists in reporting to management on status of projects. Acts as a liaison between functional business areas and IT and provides solutions for basic routine problems. Simulates or recreates user problems to resolve operating difficulties and identify problems. Involved in the system development lifecycle of designing, testing, implementing, supporting, quality assurance, regression testing, and deployment. Assists in the management of system development activities defined by an agency’s System Development Life Cycle.
Basic knowledge of capabilities and intricacies of information systems. Ability to understand and carry out basic technical instructions and requests. Basic ability to analyze and reduce to logical order complex technical data. Ability to communicate in a clear and concise manner. Ability to work effectively with users, vendors, and other IT personnel. Ability to assist with identifying and resolving problems.
A high school diploma and experience in computer system development and modification. A bachelor's degree in a related area may substitute for the required work experience.