Admin IT Service Catalog

Introduction 3
1.0 Workplace Services 4
1.1 Email 5
1.2 Managed Workstation/Printer 6
2.0 Network Services 9
2.1 Local Area Network (LAN) 10
2.2 MetroNet 12
2.3 Internet 14
3.0 Hosting Services 15
3.1 Virtual Servers 16
3.2 Database Hosting 20
3.3 Enterprise Content Management (ECM) Hosting 25
3.4 Mainframe Hosting 28
4.0 Enterprise Storage Services 30
4.1 Enterprise Storage 31
4.2 Data Backup 33
5.0 Admin-Brokered Services: Telecommunications 35
5.1 Cellular (Wireless) Services 36
Service Description 36
Vendor Information 36
Additional Information Agencies should contact vendors directly for any additional information on these services. 36
5.2 Local Telephone Services 37
Additional Information 37
5.3 Long Distance Telephone Services 38
Service Description 38
Additional Information 38
5.4 Voice over Internet Protocol (VoIP) and Messaging Services 39
Service Description 39
Vendor Information 39
Features 39
Additional Information 39
Service Rates 39
5.5 Contact Center Services 41
Service Description 41
Vendor Information 41
Additional Information 41
Service Rates 41
5.6 Integrated Voice Response (IVR) Services 43
Service Description 43
Vendor Information 43
Additional Information 43
Service Rates 43
6.0 Admin-Brokered Services: Network 45
6.1 Cable and Wiring 46
Service Description 46
Vendor Information 46
Additional Information 50
Service Rates 50
6.2 Data Transport Services 52
Service Description 52
Vendor Information 52
Additional Information 54
6.3 Internet Services 55
Service Description 55
Vendor Information 55
Additional Information 56
7.0 Admin-Brokered Services: Hosting 57
7.1 Web Hosting 58
Service Description 58
Additional Information 58
Service Description 59
7.2 Disaster Recovery as a Service (DRaaS) 59
8.0 Admin-Brokered Services: Printing Services 62
Vendor Information 63
Additional Information 63
8.1 Print and Mail Services 63

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