Admin IT Service Catalog

41 5.5 Contact Center Services Service Description Admin has contracted with qualified vendors to provide efficient, cost-effective Contact Center services. Agencies should contact vendors directly to purchase available services, or for any service or billing issues. Admin manages the vendor contract and will assist agencies if there is a contract- related issue with the vendor. Admin awarded State Term Contracts to the vendors listed below for Contact Center services. Vendor Information AT&T NWN Segra (formerly Spirit Communications) Contract No.: 4400010628 Contract Dates: 05/25/2015 – 05/2/2022 Contract No.: 4400010627 Contract Dates: 05/25/2015 – 05/2/2022 Contract No.: 4400010626 Contract Dates: 05/25/2015 – 05/2/2022 Contact: Beth Shull Phone: 803-401-4463 Email : bs9594@att.com Contact: Nicole Farrer Phone: 919-653-4456 Email: nfarrer@nwnit.com Contact: Lynn Fralick Phone: 803-726-4028 Email: Lynn.Fralick@segra.com Contact: Grady Sharpe Phone: 803-445-9562 Email : gs7142@att.com Contact: Chris Joslin Phone: 916-596-4764 Email: cjoslin@nwnit.com Additional Information Agencies should contact vendors directly for any additional information on these services. Service Rates Service AT&T NWN Segra (formerly Spirit Communications) Call Center Agent with NO Telephone Equipment (Per Seat, Per Month) $14.12 $28.08 $21.59 Call Center Agent with Telephone Equipment (Per Seat, Per Month) $16.22 $28.08 $25.91

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