ITSharedServicesCatalog

IT Shared Services Catalog | 37  Admin conducts periodic disaster recovery (DR) tests and will engage customer agencies as appropriate to participate in the tests.  The standard patching maintenance window is Sunday, from 7-10 p.m. Patches are applied 10 days after release. Patches are occasionally applied sooner based on the risk of the unpatched vulnerability.  Mainframe storage is required for the mainframe service. Mainframe storage is provided in this service (Mainframe Storage is currently separate from Enterprise Storage — SAN) and is charged separately.  Mainframe-based data replication and infrastructure disaster recovery is included in this service. LPARs will automatically failover to the disaster recovery data center if a disaster incident is experienced at the primary State Data Center. Agency customers are responsible for restarting their individual applications that reside on the impacted LPAR after a site failover (if required by the application). SERVICE RATES Service Offering Cost Mainframe Hosting Services Contact ARM Agencies should contact their Agency Relationship Management (ARM) representative or the Program Management Office (pmo@admin.sc.gov) for additional information or to acquire these services. ADDITIONAL SERVICE NOTES ADDITIONAL INFORMATION

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