Internet - Service Detail
This Admin service includes:
Support and Administration
Brokering with and managing vendor relationships with Admin’s two preferred internet service providers to ensure redundant connections.
- Support for the agency’s initial access to Admin’s preferred internet service providers.
- Incident resolution services through the DTO Service Desk.
- 24/7 monitoring and alerting on the internet service.
- Provision, install and configure expansions to the internet service.
- Perimeter defense capabilities.
- Distributed Denial of Service (DDOS) protection.
An internet customer might also be interested in these Admin services which are offered separately:
Service Level Objectives
Service Level Targets
- Portfolio of IT Services
- Future Services
- Contact Us
- Printed Catalog
- Statewide IT Standards