The Division of Technology's Service Desk provides a single point of contact for reporting and facilitating all IT-related service requests, issues, and outages for all Division services.
Service Desk representatives are ready to serve 24 hours a day, seven days a week, 365 days a year. Your call will be entered into a tracking system for an immediate response and, if necessary, escalated to the next level of support where you will receive an e-mail notification of job completion. If you do not receive a trouble ticket number at the time of your initial contact, please request one.
To report a problem, outage or service issue, please contact the Service Desk through one of the following methods.
- Email: firstname.lastname@example.org
- Phone: 803-896-0001
- Toll-Free: 1-800-922-1367
Additional Service Desk services include:
- Directory Assistance
Request a State employee or State agency telephone number by calling 803-896-0000; this is a free service.
- DirectAccess Online
Search online database for State government telephone numbers.
- Audio Bridge (Conference Calls)
Schedule a call with several people in multiple locations at the same time.
- Language Line
Request an interpreter to assist you with communication with non-English speaking parties.
- Outages and Maintenance Updates
Request to receive an e-mail notification of who, what, when and why