IT Shared Services Catalog

Data Backup - Service Notes

Service Notes

  • A request for file or system restoration must be made through the DTO Service Desk.
  • Requests for a retention period of longer than 30 days will be reviewed on a case-by case basis.
  • Planned maintenance (e.g., firmware updates) will occur during non-production hours and will adhere to the enterprise change management process.
  • Admin can accommodate litigation holds, which may require retention of data longer than 30 days. The agency should communicate such requirements, and Admin will modify the retention period for the affected data as needed.