IT Shared Services Catalog

Internet - Service Detail

Service Detail

This Admin service includes:

Support and Administration

  • Brokering with and managing vendor relationships with Admin’s two preferred internet service providers to ensure redundant connections.
  • Support for the agency’s initial access to Admin’s preferred internet service providers.
  • Incident resolution services through the DTO Service Desk.
  • 24/7 monitoring and alerting on the internet service.
  • Provision, install and configure expansions to the internet service.
  • Perimeter defense capabilities.
  • Distributed Denial of Service (DDOS) protection.
Related Services

 An internet customer might also be interested in these Admin services which are offered separately:

Service Level Objectives

Service Level Targets

TBD