IT Shared Services Catalog

Database Hosting - Service Notes

Service Notes

  • Full agency database migrations into the State Data Center are not included in this service.
  • This service uses Microsoft-supported versions of Microsoft SQL Server Databases or Oracle-supported versions of Oracle Databases.  
  • If an agency requires application database administration, Admin can recommend qualified consultants for the agency to contact.
  • Customers must also purchase Enterprise Storage and one of the Virtual Server offerings.
  • Please contact Admin to help determine which database offering will best meet your business needs. 
  • General
    • Admin will ensure the agency has remote database server access per specifications provided in the project planning phase.
    • Agencies will be responsible for purchasing client remote access licenses for remote access.
    • Admin will coordinate with the agency for any planned Admin changes or outages that will affect the agency’s server environment through the DTO Service Desk notification system as a result of the Admin change management process. 
    • In addition to the DML tasks identified in the “this Admin service includes” section, administration and development tasks related to the application layer are the responsibility of the customer. In most cases the primary responsibility for the identification of a DBMS problem will be the responsibility of Admin. If Admin determines that a problem is application or DDL/DML related, then Admin will inform the customer of the underlying issue and the responsibility to resolve the identified issue will be transferred to the customer for final resolution. It is the customer's primary responsibility to ensure it has adequate technical support for their application, as this is not a responsibility of Admin. There are many options for support from in-house technical resources, software support contracts, Beeline and other outside vendors that supply subject matter experts.
      • Requests for installations, adds, moves or changes will be billed to the requesting agency under the Database Setup service offering. If the amount of work exceeds four hours, this may be identified as a project and incur additional fees.
    • The standard maintenance window is Saturday from 8 a.m. to noon. Microsoft patches are applied during maintenance windows, 10 days after release. Patches are occasionally applied sooner based on the risk of the unpatched vulnerability. 
    • Admin will support Microsoft SQL Server databases that qualify for vendor support (mainstream and extended). Admin will require an agency customer to upgrade to a vendor supported version of the Microsoft database prior to Microsoft extended support expiration.
    • Admin will support Oracle RDMS server databases that qualify for vendor support. Admin will require an agency customer to upgrade to a vendor supported version of the Oracle database prior to Oracle support expiration.
    • For Shared Database customers, specialty database utilities such as Idera and/or compliance and security software licenses are included in the rate; for dedicated database hosting, these charges will be passed through to the customer.
    • Data backup services are not included in the default rate. Customer agencies must purchase the data backup service.
  • Database Hosting – Shared:
    • In addition to the General Database Hosting Service Notes, the following items apply to the Database Hosting – Shared Services:
      • System administrator privileges to the database engine will not be granted to the customer agency for advanced database administration activities.  Admin will manage the database engine environment for all tenants of the shared database environment.
      • DTO is not allowed to alter, insert, update or delete data in customer database. All database data updates must be performed through the associated application.
      • Vendor partners are not allowed access to a database hosted in the shared offering.  If a vendor partner requires access to a customer agency's database, then the customer agency should select the dedicated offering. If requirements change over time and subsequently require vendor access, the customer will be migrated into the "Dedicated" database offering and pay the associated rate.
      • Database client licenses costs are included in the rate.
      • Idera database utility software (e.g. SQL Safe backup) license costs are included in the rate.
      • Agency customers will receive up to 1GB of storage space. Customer agencies that need additional storage space beyond the 1GB of space must purchase the Enterprise Storage service
      • A database sized at 100GB or less can reside in the shared offering.  If a database exceeds 100GB, the customer will be migrated into the “Dedicated” database offering and pay the associated rate.
  • Database Hosting – Dedicated:
    • In addition to the General Database Hosting Service Notes, the following items apply to the Database Hosting – Dedicated Services:
      • System administrator privileges to the database engine will be granted to the customer agency for advanced database administration tasks.
      • Database client licenses costs will be passed through to the agency customers. The database licensing costs are not included in the rate.
      • Idera database utility software (e.g. SQL Safe backup) license costs will be passed through to the agency customer.
      • Specialty database utilities such compliance and security software licenses are also not included in the rate. Licenses costs for these products will be passed directly to the customer agency.
      • Agency customers must purchase the Enterprise Storage service.  This service offering does not include disk storage for database hosting.
  • Database Hosting – Legacy Isolation:
    • This environment may result in reduced application functionality in order to mitigate security risks inherit in the legacy database software environment
    • This offering will have reduced support (e.g. patching is no longer available). This offering is primarily focused on protecting the broader Admin application and infrastructure environment from security risk introduced by hosting legacy database software.
    • The environment is composed of dedicated security hardware and software components. The costs of these components and the associated labor are bundled into this rate. Examples of additional security, and related costs, associated with this offering include, but are not limited to: separated VLAN, restricted user access, additional firewalls to isolate the legacy database from the mainstream network, etc.